The following is one of the best feedback questionnaire I have seen so far. One thing I have never seen in a feedback questionnaire is the follow through on a time commitment made which would say, "This questionnaire will only take 5 minutes".
The following questionnaire gave a time expectation of 2 minutes and the rating scale was 1 to 10 and I enjoyed doing this feedback questionnaire every bit of it for 2 minutes. The questions were focussed on the experience that the user had while interacting with the customer.
The following questionnaire gave a time expectation of 2 minutes and the rating scale was 1 to 10 and I enjoyed doing this feedback questionnaire every bit of it for 2 minutes. The questions were focussed on the experience that the user had while interacting with the customer.
- Being courteous, professional and polite
- Ensuring your needs are met
- Showing genuine interest in helping you
- Listening and correctly understanding your needs
- Communicating clearly and effectively
- Providing you with the guidance you need
- Demonstrating knowledge of your requirements
- Providing you with accurate and useful information
- Assisting you quickly and efficiently
- Sharing your sense of urgency
Great feedback questionnaire... I would be use this with some minor changes...
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